NN Body Shipping Department Hours of Operation:
Monday-Friday from 10am-5pm PST. Our shipping department is closed on weekends and all major holidays.
Shipping Processing Time: Orders are processed 1-2 business days after your order is placed. You’re expected to receive your order 2-3 business days after the carrier has received your order. This excludes orders outside of the US, Puerto Rico, Hawaii, and US The Virgin Islands.
Shipping Delays: All shipping delay questions should be directed to your package courier. Please check your email for the correspondence relating to the date your package was shipped. On this correspondence you will find your tracking number and shipping carrier. Please contact the carrier’s customer service department for package details or concerns.
Does my order require a signature upon delivery?
Orders red flagged (this happens within the automated system and out of our control) as possible fraud (even after the terror is rectified with our call center) may require a signature to ensure the safe arrival of the package to the proper customer.
We encourage all customers to purchase package insurance to cover the cost of their entire order. Our package insurer company is route.com. You may contact route for all missing, theft, delays more than 7 days from shipment and damaged package concerns.
How can I reach customer support?
You may chat with our Customer Support Specialist or email firstname.lastname@example.org Please allow up to 2 hours for a reply via chat and 1 business day for replies via email Mon-Fri 10am-5pm PST.