RETURNS & EXCHANGES

SHIPPING 
All orders are shipped through USPS

Your product will be shipped from our Houston warehouse within 48 hours after receiving your order (Monday – Friday).

RETURN POLICY
Exchange and store credit only. To request an exchange or store credit click here.

SHIPPING POLICY
(Due to covid and high-volume orders, processing time will take 1-3 business days for your item(s) to process and ship. This applies for items that are in stock, and not on pre order

We ship USPS priority only which typically takes 3- 4 business days to arrive. We also offer expedited shipping, however, please call or email us to inquiry about the next day shipping option as we are not always able to meet this request depending on our workload for the day

Orders must be placed before 12:00 pm EST when requesting next day shipping, in order for the package to arrive the very next day. If your item is not in stock and you have ordered an item on backorder/pre order, please either give us a call or shoot us an email to get an estimated time frame on when your item will be shipped, as they all vary.

CLEARANCE/SALE ITEMS                                                                               
All Clearance and sale items are final sale. They are not eligible for return or exchange.

DISCLAIMER: USPS and NN BODY Lisqué are two separate entities, we do not work for USPS nor have a partnership with USPS, any shipping delays that may occur once package is picked up from our warehouse, we are not responsible for. NN BODY cannot be held responsible for lost packages or delayed deliveries. For any and all shipping updates please contact USPS with the tracking number we provided you. If in any event a package is lost or stolen, please file a claim with USPS, TRACKING & INSURANCE INCLUDED ON ALL PACKAGES

 INTERNATIONAL ORDERS 
We proudly ship worldwide via UPS and their partners. There may be additional import fees charged not by us for international orders. 


EXCHANGE POLICY
We allow exchanges within 7 days after order is received. If you wish to exchange your item, a store credit will be issued to purchase same item or any other available on the website. Please be mindful that the item ordered may or may not be available in time of exchange as Inventory stock fluctuates daily. Customer is responsible for all shipping costs during the exchange process.

Request an exchange

IN PERSON PICK UP/EXCHANGES

Due to COVID, we are allowing in person pick up’s and exchanges by appointments only, to schedule, please call or email.

To start the process for an exchange or store credit, please be prepared to provide the following information:

Name
Order number
Exchange reason
Send to

{address}

Our store is open Mon-Fri 10:30am-5:30pm. 
Please do not come to the showroom without scheduling an appointment first, we appreciate your understanding.